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Returns

Returning an order
Please visit our Royal Mail returns portal to start your returns process.
 
UK Returns
Returns are free of charge for UK customers.
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Upon receipt of goods a refund will be issued to the card used for the purchase. Please allow up to 10 working days for the refund to show in your account.
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All items should be returned new, unused, and with the hygiene sticker and hang tags still attached. Returns that are damaged, soiled or altered will not be accepted. Unidentified returns may also be returned to the customer. Please ensure our returns label is inside the bag when returned.
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Please note that we may not accept liability for goods that are not returned via Royal Mail.

International returns
International customers please visit www.panos.com. This is a UK only website.

Faulty goods
Goods are classified as faulty if they are received damaged. Please contact us on hello@panosemporio.uk and we will get back to you ASAP.
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We will not accept returns and provide refunds if a fault arises from fair wear and tear, wilful or accidental damage, negligence by you or a third party, abnormal or inappropriate storage or working conditions or maintenance, failure to operate or use the
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Products in accordance with the user instructions, misuse or alteration or repair of the Products by you or a third party that is not authorised by us or the manufacturer.
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